Rendun Limited

Start a report

Five answers is the whole of it. Send them and you get back, within one business day, whether your deadline is reachable, what the report will cost, and anything about your product that changes either answer. Nothing is charged and nothing is committed before that.

What we need from you

  1. The product URL. The application itself, not the marketing site — a conformance report describes the thing your buyer will actually be using. If you sell several products, say which one the request is about; the report names one product and covers that one.
  2. Your deadline. The date the report has to be in someone else’s hands, which is usually earlier than the date it is due. Our normal turnaround is five business days. If yours is shorter, say so now rather than after we have started — it is often still possible, and we would rather tell you no on the first day than the fourth.
  3. Whether a specific deal is waiting on it. If one is, we look first at what the buyer’s own evaluators will open first: sign-in, the main workflow, anything you will be asked to demonstrate. The report ends up the same; the order in which we find things does not.
  4. Whether any of it is behind a login. Nearly always it is, and we will need a test account with ordinary user permissions. This is the one thing that reliably delays a report, because it is the one thing we cannot obtain on our own. If issuing an account needs a week of internal approvals, start that today, before you have even decided to use us.
  5. Which standard the buyer named, if any. WCAG 2.2 AA, Revised Section 508, EN 301 549, or nothing in particular. Most buyers name nothing in particular. If yours did not, paste the sentence they did send and we will tell you what it means — the words get used loosely, and the wrong standard on the cover is one of the few things that gets a report sent back.

Send it

Open an email with the five questions already in it

That opens your own mail program with a blank line under each question — nothing is sent until you press send, and nothing about it reaches us before then. If the link does not open, or you would rather write your own, the address is support@rendun.co and answering the five points in any form at all is enough.

Email
support@rendun.co
Telephone
+1 (585) 514-4668
Post
RENDUN LIMITED, 1029 Lyell Ave Unit #788, Rochester, NY 14606, United States

What happens after you send it

  1. A reply within one business day. It contains the number of distinct templates we count in your product, which standard the report will be written against, the price, and a delivery date. If we think you do not need us — that what your buyer asked for is something you could answer yourself in an afternoon — the reply says that instead.
  2. You confirm, and we begin. The test account is the only thing we need from you after that. We do not need your buyer’s name and we do not contact them.
  3. The evaluation. Every distinct template in the product: automated testing, a full keyboard traversal with the mouse unplugged, interaction and form probes, and a screen-reader reading-order capture. Every criterion we are going to report as a failure is verified by hand against the live product before it is written down.
  4. The report. The completed ACR, signed by Jun Chen for RENDUN LIMITED, carrying our postal address and telephone number — alongside a plain defect list your engineers can work from, which is the part they will actually use.
  5. A re-test when you have fixed things, at half the original fee, producing a dated second report. Buyers read the date before they read anything else.

What we do not need yet

Not a signed contract, not a purchase order, not a call, and not your buyer’s name. The five answers above are enough to price and schedule the work, and everything else can wait until you have decided. If you read the reply and conclude you would rather do it yourself, that is a reasonable outcome: the entire procedure is published here, free, and you are welcome to it.

And if your product is in poor shape, that is not a reason to wait. Nearly every product fails something — published reports from the largest software vendors are full of Partially Supports. What procurement checks is whether you evaluated the product and can say what is wrong with it.

Before you send